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Our Returns and Refund Policy at Tanify.lk
At Tanify.lk, your satisfaction is our top priority. We take great care to source only authentic skincare and cosmetic products directly from trusted brands and authorized distributors. If you are not fully satisfied with your order, please review the policy below for guidance.
❓ Returns and Exchanges
Return Eligibility:
You may request a return or exchange within three days of receiving your order.
✅ Accepted Reasons for Returns
We will accept a return or exchange in the following situations:
- You received the wrong product
- The product is leaking, broken, or damaged
- There is a manufacturing defect such as a faulty pump or broken seal
- The product has a short or expired shelf life (within one month of expiry)
- The product has an unusual odor, discoloration, or signs of contamination
- You experience a skin reaction or allergy within 48 hours of use (terms and conditions apply)
❌ Non Eligible Returns
We are unable to accept returns for the following reasons:
- Change of mind after the product has been opened or used
- Damage to the outer packaging that does not affect the product itself
- Products that are not in their original, unused, and sealed condition
⚠️ All returned items must be unused, unopened, and in resalable condition with the original packaging fully intact.
📞 How to Request a Return
- Please contact us within three days of receiving your order through any of the following methods:
- Hotline: 0711582112
- Email: [email protected]
When contacting us, make sure to include:
- Your order number
- A brief description of the issue
- Photo evidence if the product is damaged or defective
If your request is approved, we will arrange a return pick up or guide you on how to return the item, depending on your location.
⚠️ Important Notice
Please inspect your order at the time of delivery. If you notice any visible damage or receive an incorrect item, inform the delivery person immediately and contact us right away.
💰 Refunds and Replacements
Cash refunds are not offered. You may request an exchange or receive store credit equal to the value of the returned product. Shipping fees are not included.
If you choose a replacement that is higher in price, the difference must be paid before the new item is dispatched.
If the item you want is unavailable, we will issue a refund to your bank account or original payment method within the applicable processing timeline.
⏱️ Refund Timelines
| Payment Method | Refund Type | Processing Time |
|---|---|---|
| Cash on Delivery | Bank Deposit | 3 – 5 working days |
| Debit/Credit Card | Payment Reversal | 5 – 7 working days |
| Mintpay / KOKO | Payment Reversal | 10 – 15 working days |
🚚 Delivery Concerns
If your parcel is delayed, incorrect, or not delivered, please notify us within five days of the expected delivery date.
Our team will investigate the issue and arrange an appropriate resolution.
Tanify.lk is not responsible for delays or damages caused by third party delivery services. However, we will always support you and work to resolve such situations as quickly as possible.
📄 Changes to This Policy
Tanify.lk reserves the right to modify this policy at any time without prior notice. All updates will be published on this page.
For any issues or questions related to returns or refunds, please reach out to us directly:
Call or WhatsApp: 0711582112
Email: [email protected]
We’re here to help!